Shipping policy

The Skin Shop

We currently ship within New Zealand only.

Shipping Rates

• Flat-rate courier shipping: NZ$10 per order.
• Free courier shipping on orders over NZ$200.

Order Processing

Orders are typically processed within 1–2 business days of purchase. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery

Delivery typically takes 1–5 business days following dispatch, depending on your location.

Delivery timeframes are estimates only and may vary during peak periods, public holidays or circumstances outside our control.

Tracking

Tracking information will be provided once your order has been dispatched.

International Shipping

We do not currently offer international shipping.

Delivery Issues

If your order has not arrived within the expected timeframe, please contact us at shop@thesurgerydunedin.com and we will be happy to assist.

Contact Us

The Skin Shop

Operated by The Surgery, Dunedin

Email: shop@thesurgerydunedin.com

Phone: 03 926 6223